What It Takes to Rebuild a Manufacturing Business

Dunya Jovanovic: For readers discovering your story for the first time, how do you describe the path that led you to co‑found Shapeways?
Marleen Vogelaar: It feels like a very long time ago now. Back in 2008, 3D printing still had this sense of magic around it. The idea of designing something digitally and then holding it in your hands felt almost unreal. Together with two co‑founders, inside a lifestyle incubator at Philips Electronics, we started experimenting with that idea. What we built became the world’s first upload‑and‑print 3D manufacturing service. Today, uploading a CAD file and getting a quote is normal. Back then, even checking whether a file was printable required entirely new software. Our motivation was simple: we wanted to make manufacturing accessible.

DJ: At the time, who did you imagine this technology was for?
MV: Consumers. That was the radical part. Industrial companies already had access to manufacturing, but it was expensive, slow, and centralized. We wanted individuals: designers, hobbyists, people fixing things at home, to be able to turn digital ideas into physical objects. Jewelry, spare parts, model trains, and home décor. It was about mass democratization. And then the broader 3D‑printing hype arrived around 2009 to 2012, and we were right in the middle of shaping it.

DJ: Shapeways today looks very different from that original vision. How did the mission evolve?
MV: The company matured alongside the technology. Today, Shapeways is a fully B2B manufacturing business. We work with digital‑native hardware teams: startups, engineering firms, product development teams inside larger companies, who are building next‑generation products. Robots, drones, appliances, consumer tech. We support them across the full lifecycle: from prototyping to low‑volume production to after‑market service. The consumer mission didn’t disappear, but it now lives in a separate company, Thangs, which continues to support designers and consumer marketplaces.

DJ: You were deeply involved in the company’s early scaling. What did that period look like from the inside?
MV: Intense. I was responsible for finance and operations at a time when demand was exploding. We were building factories, first in the Netherlands and later in New York, where the company had relocated. We were creating a global vendor network, automating systems, and figuring out how to manufacture one‑off objects at scale. It was exciting, but also fragile. Manufacturing doesn’t scale the way software does.

DJ: And yet you chose to leave in 2014.
MV: Yes. That was one of the hardest decisions I’ve made. We were working with venture capital firms, and there was a growing disconnect between what was healthy for the company in the long term and what VC economics demanded. We weren’t a pure software company, but expectations were set as if we were. Massive growth targets, enormous funding rounds—millions and millions of dollars—without enough regard for the realities of physical production. I believed the company would eventually fail under that pressure. I just didn’t realize it would take seven more years.

DJ: After you left, Shapeways went public and later collapsed. What was that like to watch from the outside?
MV: Painful, but not surprising. The public listing came through a SPAC, which, in my view, was simply a complicated funding round. The cost structure of being public was enormous, and the business model couldn’t support it. There was excessive spending, high executive compensation, and investments in projects unrelated to the company’s core strengths. When it finally went bankrupt in mid‑2024, it felt tragic, but also avoidable.

DJ: And then you came back.
MV: The core team in the Netherlands reached out before the bankruptcy was finalized. They wanted to save the business. There were too many good customers, too much operational knowledge, and too strong a culture to let it disappear. We tried to buy the company before it went bankrupt, but our bid wasn’t accepted. In hindsight, that was a blessing. After the bankruptcy, we rebuilt from the ground up, with the right structure and incentives.

DJ: What was it like returning to a company you had left a decade earlier?
MV: Emotional. Very emotional. About 30 percent of the people were from the old days, and the trust was still there. That was incredibly moving. At the same time, many people had been hurt. Jobs were lost. Careers were disrupted. Even if it wasn’t my doing, you feel that responsibility. It felt like coming home and rebuilding after a fire at the same time.

DJ: What did this experience teach you about leadership?
MV: That leadership isn’t about control. It’s about creating the conditions for people to do their best work. During the rebuild, five of us worked closely together, each taking on what we were best suited for. We put ego aside. Roles were fluid. If someone else was better suited for a task, they took it. That flexibility confused people at first, but it ultimately made the organization stronger.

DJ: How did you decide what to keep and what to eliminate during the rebuild?
MV: It was surprisingly straightforward. First, we made the company private again. Being public was draining millions every year. Second, we corrected an inflated SG&A structure that simply didn’t match profitability. And third, we eliminated side projects that were disconnected from our core business. Once those were gone, the underlying model—low‑volume production for hardware teams—was already profitable.

DJ: From a brand perspective, how did you communicate this reset?
MV: We focused on clarity. Shapeways is for B2B hardware manufacturing. Thangs is for designers and consumers. The market responded positively because the core team and quality never really disappeared. Vendors, customers, even former employees returned because they recognized who was rebuilding the company.

DJ: You often speak about “next‑generation hardware.” Why is this moment so significant?
MV: Because the barriers have collapsed. Automation is cheaper. AI accelerates design, simulation, and software development. On‑demand manufacturing removes the need for massive upfront investment. You now see incredibly small teams—and sometimes teenagers—building devices that once required entire corporations. That shift is profound.

DJ: Sustainability is also central to your narrative. How does it show up operationally?
MV: In very practical ways. We produce exactly what’s needed, which eliminates oversupply. We optimize designs so parts use less material while remaining strong. We have one of the highest recycling rates in the industry for SLS printing. Less waste means lower costs. Sustainability and profitability reinforce each other.

DJ: What applications make you most proud right now?
MV: Medical robots that reduce nurse workloads. Custom orthopedic devices. Agricultural drones that improve crop health and reduce pesticide use. These are tangible improvements to people’s lives, and we get to support the teams building them.

DJ: Looking ahead, what’s next for Shapeways?
MV: Growth, but measured growth. We’re moving into a larger facility, expanding technologies, and deepening vertical integration. On the Thangs side, our goal is to help many more designers make a sustainable living from their work.

👉 Episode Resources:

• Guest: Marleen Vogelaar, co-owner and CEO, Shapeways
• Website: https://www.shapeways.com/ 
• LinkedIn: https://www.linkedin.com/company/shapeways/

🎧 Subscribe to our podcast

💬 Follow GNP on Social